Join Our Team

LIBRARY TECHNOLOGY SUPERVISOR, IT Department at Ives Main Library | $75,637-$79,637 annualized

This role requires a graduation from an accredited college or university with a major course work in computer science, management information systems or related area.

The New Haven Free Public Library is seeking a dedicated and innovative Library Technology Supervisor to oversee and enhance the library’s IT operations across its five branches. This role is responsible for managing network infrastructure, cloud services, and public-facing technologies, ensuring seamless digital access for both staff and patrons.

As the Library Technology Supervisor, you will lead technology projects, troubleshoot complex issues, and collaborate with vendors to implement effective solutions. If you have a strong background in IT systems, a passion for public service, and leadership experience, we invite you to join our team and help drive the future of library technology in New Haven!

Primary Functions

This is a professional information technology position, responsible for planning, scheduling, coordinating, technology operations and projects across the New Haven Public Library system’s five branches. Work involves maintenance, upgrades and migrations of the library’s public technologies and staff infrastructure including: Networks, Servers, Integrated Library Service (ILS – Innovative Interfaces, Inc. – Sierra), Microsoft Endpoint (Intune) and Office 365, Meraki, and other technology needs.

In this role, the Library Technology Supervisor addresses day-to-day technology needs, provides technical troubleshooting, and works with vendors to implement solutions that support efficient library operations. They manage technology-related projects, such as migrating to cloud-based systems and enhancing network security, ensuring all initiatives align with service goals. Work is performed with latitude for professional judgment and is reviewed through meetings and evaluation of results.

Typical Duties and Responsibilities

• Monitors, maintains, and provides oversight of public technology services, library physical and cloud servers with library staff or external vendors, including but not limited to hybrid Microsoft Azure / Active Directory services, network access and firewall cybersecurity services, telephonic services, and print management.
• Plans coordinates, administers, and executes all IT activities required to produce reliable and robust network access in partnership with key vendors.
• Oversees technology inventory management by tracking hardware and software assets, coordinating purchasing needs, and managing device replacements and upgrades as part of lifecycle management.
• Coordinates and manages data backups and disaster recovery planning for all critical library systems to ensure data integrity and continuity of service in the event of system failures or emergencies.
• Ensures that installation and application standards and policies are performed properly and kept up to date.
• Supervises and trains Library personnel assigned to IT functions and coordinates daily work for staff such as public computer workstation support, hotspot printing, VoIP services, etc.
• Troubleshoots complex hardware and software issues encountered by staff and patrons.
• Other Technology duties as assigned.

Education Qualifications and Experience

Graduation from an accredited college or university with major course work in computer science, management information systems or related area. Requires 3 to 5 years progressively responsible experience in relevant areas noted above with at least six months of supervisory experience; or any equivalent combination of training and experience which provides the knowledge, abilities, and skills listed below, preferably in a library setting. Comp TIA, Microsoft, ITIL Certifications preferred.

Salary, Bargaining Unit, and Terms of Employment

This is a “Special Fund,” non-tested position. Continued employment contingent upon availability of future funding. Funding may be terminated at any time.

This position is included in a collective bargaining agreement with Local 3144, American Federation of State, County and Municipal Employees.

Bargaining agreements available to review HERE.

Special Funded employees shall not be covered by the City pension but shall continue to be covered by Social Security.

The City of New Haven does not sponsor employment visas. All applicants must have current authorization to work in the U.S. without employer-sponsored visa support.

Employment is contingent upon the successful completion of: (1) a pre-employment background check, (2) a pre-employment physical examination, including pre-employment drug screening in accordance with the City’s Drug Free Workplace Policy*, and (3) a 90-day probationary period. Instructions and information on this pre-employment process are included in Conditional Offer of Employment.

Pursuant to the Federal Drug Free Workplace Act of 1988, The City of New Haven has a adopted a Drug Free Workplace Policy. The City of New Haven requires a pre-employment drug test, which includes screening for marijuana.

DIRECTOR OF ADVANCEMENT, New Haven Free Public Library Foundation

The New Haven Free Public Library Foundation is seeking a self-directed, creative, and positive team player to oversee the development and fund-raising arm of the New Haven Free Public Library system. We are a 501(c)(3) organization governed by a volunteer-member Board of Directors. Working in consultation with the President of the Foundation’s Board of Directors and the City Librarian, who serves as the Foundation’s Executive Director, this position is responsible for setting and meeting fundraising targets, planning and executing development projects including grants and campaigns, expanding giving capacity, and building a culture of philanthropy within the library system.

Work spans all functional areas of development and advancement: individual and institutional giving, grant writing, data management and analysis, event planning, donor relations, board development and marketing / communications. A successful candidate will have a broad range of experience with fundraising and nonprofit administration; analytic and creative thinking and communication skills; a track record of success; and a passion for supporting the important work of public libraries.

Typical Duties and Responsibilities Include:

• In consultation with the Foundation Board president and the City Librarian, set fundraising strategy, annual calendar, and budget, and develop an action plan to raise money in support of the New Haven Free Public Library’s mission
• Work with the Foundation Board President and the Board to set strategic priorities and to achieve agreed upon revenue goals for projects
• Manage the annual fundraising campaign: solicitation, donor recognition and acknowledgement, data maintenance and analysis, grant, and proposal writing
• Develop and manage strategic communications, including social media, newsletters, and digital campaigns, to engage donors and raise visibility of the library’s impact
• Prepare regular reports on the status of fundraising and grant activities
• Plan and coordinate an annual large-scale fundraising gala along with additional events, celebrations and gatherings throughout the year
• Supervise all day-to-day Foundation financial operations with assistance from the part-time bookkeeper and in consultation with the Foundation treasurer and president. This includes maintaining signed receipts and grant awards letters, large donations or gift documentation, assisting the bookkeeper and accountant with tax preparation, and collaborating with the treasurer to propose an annual budget
• Provide administrative and operational support the Foundation Board President, the Executive Committee, and the Board of Directors
• Supervise one part-time development assistant
• Respond to requests for information and work assignments particularly from the City Librarian and the Board President, with timeliness, professionalism and consistent follow-through
• In consultation with the Board President and the Executive Committee, develop the agenda for regular meetings of the Board. Prepare and distribute the packet of materials for distribution to Board members in advance of the meeting ducation,
• Qualifications & Experience
• BA or equivalent experience (required), advanced degree or relevant certifications preferred
• Demonstrated effectiveness in working with a nonprofit board
• Demonstrated success in developing and delivering donor revenue goals and fundraising benchmarks in a cost-effective way
• Demonstrated excellence in organizational, managerial, and communication skills
• Knowledge and understanding of public libraries and their role in the community
• Knowledge and proficiency with donor and financial management tools, including Donor Perfect (or similar fundraising database), QuickBooks, and website management systems
• Familiarity with technology platforms for communication and payments including Stripe or Square, social media platforms, and virtual collaboration tools such as Zoom

Work Schedule and Location

This is a full-time position, based on a 37.5-hour work week, typically Monday through Friday, with occasional evening or weekend hours required for meetings or fundraising events. Vacation days are accrued during the employment year (15 days/year divided by 12 months = 1.25 days/month) and would be reimbursed as accrued when employment ends.

The primary work location will be at the Ives Main Library at 133 Elm Street, New Haven.

Interested candidates should submit a cover letter, résumé, and contact information for three references to Maria Bernhey, City Librarian, at mbernhey@nhfpl.org and reference “Director of Advancement position” in the subject line of your email.